Returns & Exchanges
Need a different size? We’ll make the next step clear.
Returns and exchanges can be requested within 30 days of delivery. Keep try-ons clean and indoors, retain the original packaging, and contact us before sending a pair back. If you are unsure about fit, start with our Size Guide.
At a glance
The return basics.
A quick summary of the current Pedibare return terms. The detailed policy remains the source of truth.
Return window
30 days
From the date your order is delivered.
Try-on condition
Clean indoor try-on
Keep original packaging while checking fit.
Exchanges
Size exchanges are available for eligible returns, subject to stock availability.
Replacement sizes are subject to availability.
Refund timing
After we receive and inspect your return, approved refunds are issued to the original payment method. Most banks post the credit within 5–10 business days.
Your payment provider may need additional posting time.
How it works
Four simple steps.
Keep the shoes, packaging and order information together until you are sure the fit is right.
Check eligibility.
Make sure the request is within 30 days of delivery and the shoes are unworn, unused, and only tried on indoors.
Start your return.
Email shopify@pedibare.com with your order number, the item(s), your reason, and—if exchanging—the size you would like.
Pack the pair.
After approval, follow the return instructions we send. Pack the shoes securely with the original packaging.
Exchange or refund.
After we receive and inspect the return, we’ll process the approved exchange or refund. Replacement sizes are subject to stock.
Before they explore
Try them on indoors first.
Use a clean indoor surface when checking size and fit. Returned shoes must be unworn, unused, and kept in their original condition with the original packaging.
If the size feels uncertain, compare your child’s current foot measurement with the Pedibare Size Guide before wearing the shoes outside.
Common questions
Returns, simply explained.
These answers explain the process without adding policy terms that have not been formally set.
Can my child try the shoes on before we decide?
Yes—try the shoes on only on a clean indoor surface. To remain eligible, the pair must be unworn, unused, in original condition, and returned with the original packaging.
Can I exchange for a different size?
Yes. Eligible size exchanges can be requested within 30 days of delivery and are subject to stock availability. Email us with your order number, the item you want to exchange, and the replacement size you need. We’ll send the return instructions after approval.
Who pays return shipping?
Customers are responsible for return shipping unless the item is defective, damaged, or incorrect due to a Pedibare product-quality or fulfillment issue. We recommend using a trackable shipping service so the return can be followed until it reaches us.
When will I receive my refund?
After we receive and inspect your return, approved refunds are issued to the original payment method. Most banks and payment providers post the credit within 5–10 business days after the refund is issued.
What if I received the wrong or damaged item?
Contact Pedibare with your order number and clear photos of the item and packaging. If the problem is a product-quality issue, damage, or an incorrect item sent by us, Pedibare will cover the return shipping and work with you on the appropriate replacement or refund.
Need help with a pair?
We’re here for the little details.
Include your order number when contacting us about an existing purchase. For a damaged or incorrect item, include clear photos of the shoes and packaging.