Refund policy
We want you to feel confident about your Pedibare purchase. If the size or fit is not quite right, eligible returns and exchanges may be requested within 30 days of delivery.
Returns
To be eligible for a return, shoes must be:
- Unworn and unused, except for a clean indoor try-on
- In their original condition
- Free from dirt, stains, odors, excessive creasing, or signs of outdoor wear
- Returned with the original packaging
- Accompanied by your order number or other proof of purchase
We recommend trying shoes on indoors on a clean surface before deciding whether to keep them.
To request a return, contact us at shopify@pedibare.com and include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- If requesting an exchange, the replacement size you would like
If your return is approved, we will provide instructions on where and how to send your package.
Please do not send a return before contacting us. Items sent back without first requesting a return may not be accepted.
Return Shipping
For standard returns or size exchanges, return shipping costs are the customer’s responsibility.
If you received an item that is defective, damaged, or incorrect due to a Pedibare product-quality or fulfillment issue, Pedibare will cover the applicable return shipping cost.
Original shipping charges are not refundable unless required by applicable law or the return is due to a Pedibare error.
Exchanges
Eligible size exchanges may be requested within 30 days of delivery and are subject to product availability.
To request an exchange, contact shopify@pedibare.com with your order number and the size you would like instead.
If the requested replacement size is unavailable, we may offer a refund or another available option.
Returned shoes must meet the same eligibility requirements listed above.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is defective, damaged, or you received the wrong item, contact us as soon as possible at shopify@pedibare.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging, if relevant
Once we review the issue, we will provide the appropriate next steps.
For confirmed defective, damaged, or incorrect items caused by a Pedibare product-quality or fulfillment issue, Pedibare will cover the applicable return shipping and arrange an appropriate replacement or refund.
Items That Cannot Be Returned
We may be unable to accept a return if the shoes:
- Show signs of outdoor wear
- Are dirty, stained, washed, altered, or damaged after delivery
- Have excessive wear or creasing inconsistent with a clean indoor try-on
- Are missing the original packaging
- Are returned outside the 30-day return window
If you are unsure whether your item is eligible, contact us before sending it back.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
After Pedibare issues the refund, most banks and payment providers may take approximately 5–10 business days to process and post the credit to your account.
Processing times are controlled by your bank, card issuer, PayPal, or other payment provider and may vary.
If you have not received your refund after the expected processing period, please first check with your payment provider and then contact us at shopify@pedibare.com.
Cancellations
If you need to change or cancel an order, contact us as soon as possible at shopify@pedibare.com.
We will do our best to help, but once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.
Questions
For questions about returns, exchanges, damaged items, or refunds, contact:
Pedibare
Email: shopify@pedibare.com